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Home > Customer Comments

Customer Comments
March 1, 2016
Your testimonials, background and superior communication is why I chose Shelby Gems over other companies. Thank you!
Mrs. R

April 8, 2014
I just got my ring back and it is gorgeous! Thank you so much for everything, I am so happy with the repair!
Sincerely,
    Mrs. G.

Jan. 31st, 2014
My husband gifted me with a gorgeous bezel set pendant and earrings for my birthday, and I LOVE them. My friends and I compared the Shelby gems against my $26,000 V.V.S.1., E color ideal cut genuine diamond and we truly cannot see any difference. And I don't have to insure my Shelby jewelry! So why buy genuine?!
I understand it only took you about 3 days to custom make my jewelry for me, and you even wrapped the boxes beautifully. That's excellent customer service! Thank you for making my birthday so special for me.

Mrs. D.

Jan. 3rd, 2014

I was browsing and I found your website quite by accident. I had a Shelby emerald set in a vintage white gold filigree setting probably 30+ years ago when you had a store in downtown Traverse City at the Arcade. I remember the jeweler had to rework the prongs because of the age of the setting at the time. I have worn it a lot and I have had many compliments over the years. It is as beautiful and brilliant as the day I brought it home. Thanks.

Mrs. H.

Jan. 9th, 2012
Thank you so much for fixing my ring.
It is beautiful.
I appreciate your dedication to your customer's satisfaction.

Sincerely Mrs. B.

August  25, 2011
   Dear Larry,
I just received the Shelby Diamond ring from your company.
IT IS AMAZING!!
It is far better than I ever imagined. WOW!!!
Thank you so very much.
Sincerely,
Mrs. F

June 9, 2011
    Thank you so much for your time and effort, you don't see that these days.
Thank you much!!!!!!
     Mrs. D

May 11, 2011
   Thank you. You just don't get customer service like this from some online shop that deals with product from China.
   Mrs. B.

December 23, 2010
Dear Jo,
   Came in just a few days ago and John helped me pick something in my price range.
My girl friend loved it!... thanks so much for not bugging me, just nice reminder emails letting me know Shelby Gems was there to help!...Thanks
Mr. J.

June 23, 2010
Thanks! You always provide the best customer service and the best jewelry. I really appreciate it!
Sincerely,
       J T

April 19, 2010
From Mrs "W"
Years ago my husband purchased a Shelby Gem Ruby for me. Years later we were living on the other side of the state and went to a high end jeweler based in a fancy high rise on Troy's Golden Mile. He noticed my beautiful ruby ring, and asked if he could look at it in the lab. After cleaning and examining it, he was impressed with it. He said it was a very nice ring and told me to hang on to it. I still love that ring!!

October 16 2008
From 'M'
Last October, I purchased a set of periwinkle sapphire earrings and a pendant; trilliant cut, set in white gold. I'm thinking of getting a periwinkle sapphire ring to match. Maybe a 3 stone set in white gold. Do you have any more periwinkle colored sapphires left?

Oct 15, 2008
Wyoming
Michigan
Comment:     I lol'ed when I read your website! I love it! I find what you do there absolutely fascinating. Do you guys make LifeGems? I always wanted to be a jeweler. Does your company offer internships? Anyway. I like the pictures. You really do like to play around with Photoshop. That's ok. I play around with it all day long. Sometimes professionally! :D

Dear D,
Thanks for the nice e-mail.
We do not make LifeGems.
Personally, I think that the people who do are actually scam artists.
You can take a look at this website.
The pictures are a little graphic, but not too bad.
You will see that the carbon in your body is removed during the process.
Since diamonds are made from carbon, I do not understand how you can make diamonds from ashes that contain no carbon. And I really do not believe that an undertaker would 'cut off' a chunk of your body before the cremation process.
http://www.cremate-me.net/ashdisp2.php
We do not offer internships, sorry!
What do you do with PhotoShop professionally?
Larry Kelley
Shelby Gems

Wow. Thanks for the link. That was an informative page.
I do all kinds of stuff.  My fiance is an animator, and has a LOT of experience with the entire CS suite. I do mainly graphic tee designs, band logos, professional digital art, photo touch-ups, etc.  If you like, I'll send you a link to some of the stuff we have done.
D
 
Oct 8, 2008
Hi Mrs. Kelley:
I just wanted to send you a message to thank you and your jeweler for taking care of us last week and providing an absolutely stunning ring for my wife for our wedding anniversary! We were at a family gathering in Grand Rapids last weekend and my wife was showing it off proudly to all her brothers and sisters. She is very pleased with it, as the unique color of the stone and the unique setting seems to attract the ladies' attention. Thank you again, and please pass on our thanks to the gentleman who set the stones and sized the ring.

Original Message
Subject:Thank you for the beautiful ring!
Date: Wed, 8 Oct 2008 13:52:11 -0400
From: CS
To: LKelley@GoRuby.com
Hi, I just wanted to send a thank you. My fiancee proposed this past July and my Shelby engagement ring is just so beautiful! He said your staff was amazing and helped him have a ring created that was just perfect. Not only were they able to help him narrow down his choice via email but when he arrived at the store to purchase the ring they were ready with tons of great suggestions/photos including the final decision to use a band I could add a wrap to for the wedding. I just wanted to let you know what a great staff you have!! I can't wait to come pick out my wedding wrap.
Thanks again! CS

From Jeff
state: Illinois
comment: Hi - I was in your showroom on Saturday and purchased a gent's Shelby emerald ring (together with a ring for my wife). I looked all over the inside of the ring but could not find any indication of 14K stamped on the ring. Am I looking in the right place, or is there a reason why it may not be on this ring? Thanks for your reply.

From: LKelley
Cc: Jo Kelley
Sent: Aug 25, 2008 8:50 PM Subject: Re: 14kt gold.
Hello Jeff, I am truly sorry that this has happened. I can assure you that all of our jewelry is 14kt solid gold (yellow or white). Sometimes we just plain forget to stamp an item. We buy 14kt castings from extremely reputable companies. That is the only kt of gold that we ever purchase and the only kt of gold we ever have purchased in the past. There is no chance that we even have any other kt gold in our possession. All of our jewelry is supposed to be stamped. I apologize once again. Obviously, we will stamp it at any time you choose to send it to us.
Sincerely,
Larry Kelley
Owner

We also sell pens and pen holders made from deer antlers. Deer drop their antlers each year. My friend picks them up and makes pens from them.
Here's a letter about them.
LpKelley

Joan Y wrote:
Just thought I'd let you know that the antler/pen arrived Sat. the 20th........very well packaged.  I was astounded it came by regular mail that went out Thurs. the 18th. 2008 And.............gave it to my husband after it came in, and he really likes it.  Just couldn't wait for Christmas. Thank you for accomodating the browsing nurses that Thursday.  You are all so pleasant and proficient.
Sincerely,  J 
Hope this gets back to Michigan.

Sept 10, 2009
  Mrs. R wrote:
We've had a home on Lake Michigan for 30 yrs. We come in each time we are there. I would be glad to post a customer comment as last year for my 50th birthday my husband gave me the classic diamond bracelet. It is gorgeous and every women turning 50 should receive one if they don't already have one.




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